Privacy Policy for GMBF Group AI Service Bot (Messenger)
This Privacy Policy explains how the GMBF Group AI Service Bot in Facebook Messenger collects, uses, stores, and protects user information. It also outlines the information and compliance details that GMBF Group may submit to Meta/Facebook for app review and platform requirements.
1. Who We Are
GMBF Group AI Service Bot is operated by GMBF Group Holding Limited to provide automated customer support, service information, and business communication through Facebook Messenger.
2. Information We Collect
When users interact with our Messenger bot, we may collect:
- Public profile details provided by Messenger (such as name and user ID).
- Messages and interaction content sent to the bot.
- Technical metadata (timestamps, message IDs, language/locale where available).
- Contact details users voluntarily submit (email, phone, inquiry details).
3. How We Use Information
- To respond to questions and provide requested services.
- To improve bot performance, accuracy, and service quality.
- To maintain service security, troubleshoot issues, and prevent abuse.
- To follow legal, regulatory, and platform obligations.
4. Data Shared with Facebook/Meta
For Messenger functionality and app review, GMBF Group may submit or provide the following information to Facebook/Meta:
- App details (app name, business verification details, contact email, domain).
- Requested Messenger permissions and justification for each permission.
- Bot functionality description, user flow, and use-case documentation.
- Screenshots or screen recordings for app review and feature demonstration.
- This public Privacy Policy URL and data handling explanations.
- Data deletion instructions and a contact method for user requests.
5. Legal Basis and User Rights
Depending on applicable law, users may have rights to request access, correction, deletion, restriction, or objection to processing of their data. Users can exercise these rights using the contact details below.
6. Data Retention
We keep data only as long as needed for service delivery, support, security, legal compliance, and dispute resolution. Data no longer required is deleted or anonymized where feasible.
7. Data Security
We implement reasonable administrative, technical, and operational safeguards to protect user data against unauthorized access, loss, misuse, or disclosure.
8. Data Deletion Requests
Users may request data deletion by contacting us at [email protected]. Please include your Messenger account details and request type for verification.
9. Third-Party Services
Our bot may integrate with trusted third-party infrastructure or analytics tools required for operation. These providers are used under contractual and security controls where applicable.
10. Updates to This Policy
We may update this Privacy Policy to reflect legal, technical, or service changes. The latest version will be published on this page with an updated effective date.
11. Contact
GMBF Group Holding Limited
Email: [email protected]
Website: www.gmbfgroup.com